This review pertains to the customer support I encountered, not their product. It seems the individual in charge decided against sending my order after I highlighted their inconsistencies. I wasn't rude, just direct, but this seemed to upset them as I pointed out their misleading information regarding shipping times. I have proof through text messages. Initially, I struggled to place my order online due to insufficient funds on my credit card, which was my fault. However, when I tried again, the website was difficult to navigate. I’m not very tech-savvy, so I reached out via email and called around 2:00 p.m. on Thursday. Eventually, I had to pay through PayPal. The representative contacted me at 5:00 p.m. to assist, stating packages were already sent for the day and that mine would ship the next day (Friday). On Friday at 6:00 p.m., I messaged customer service to check on my package since I hadn’t received tracking information. Their reply was a "no," even though I was told they ship in the afternoon. Shortly after, I received an email claiming my package was sent early that morning, which confused me. I was frustrated because if they had shipped it before 5:00 p.m. on Friday, I likely would have received it by Saturday or at least Monday, given it was a short distance from Las Vegas to Los Angeles. I informed the representative that if my package didn’t arrive by Saturday, it would be our last transaction. They seemed upset, possibly feeling embarrassed, and went to retrieve the package. I never requested a refund, as evidenced in our text conversation. I could have ordered the same item from another site and received it by Friday. They really need to simplify their ordering process. I chose to order from them to explore different options. Now, my order has been canceled, and I still haven't received my money back in my PayPal account. I wish I could share the text message screenshots here. This might be a situation where I need to involve the appropriate authorities.
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We sell mimosa hostilis root bark as well as soaps and creams made with mhrb to treat many skin conditions. This product is also known as Tepezcohuite and it has many properties beneficial for skin and hair. Our MHRB is imported from Brazil and it is 100% pure and fresh.
