Reported no hot water or heating on 28th december, trying to contact them near impossible, your put on hold for ages then get cut off, same with liberty gas, without water and heating until new boiler fitted on 22nd january, we now have a leak so have had to turn water off so again without either, as a pensioner lives at the address and not even being able to flush the toilet is disgusting, rang the emergency number only to be told if a plumber came out today (26th jan) all he would do is turn water off to make safe and would not be able to fix it because the dont have any tools at the weekend, it beggers belief and totally disgusting service
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