I paid €170 for a large-format photo print, ordered before Christmas, with a clear and explicit guarantee that it would be delivered within 4–5 working days. Today is February 9th, and after 1 month and 3 days, I HAVE RECEIVED ABSOLUTELY NOTHING.
The shipment is handled by Schenker, whose performance has been completely unacceptable. First, they claimed that the premises were closed due to a holiday, which is a blatant lie, as I am a private customer and live in a house. Then they stated that the delivery address was incorrect, which is also completely false — it has been checked multiple times and is 100% correct. Contradictory excuses used to cover sheer incompetence.
Customer support is useless and non-existent. They keep repeating the same scripted response: “we will contact the carrier”, without providing any real solution, no deadlines, no alternatives, and no compensation. This is nothing short of a complete waste of time.
This order (ESA59900760183) was meant to be a Christmas gift. It did not arrive for Christmas, nor the following week, nor at any reasonable time. At this point, even if it eventually arrives, it is completely worthless. Of course, the payment was taken immediately.
I also strongly advise people to pay close attention to the reviews: when searching for this company on Google, Trustpilot reviews appear from other countries, not from the Spanish service, where almost all reviews are 1 star. That says everything.
Given this situation, I will be filing a formal complaint with Consumer Protection authorities, in addition to making this experience public to warn other customers.
A disgraceful experience, terrible management, and a total lack of professionalism.
Do not buy from this company under any circumstances.
Claim your business profile now and gain access to all features and respond to customer reviews.
En mi-arte.es puedes transformar tus recuerdos en increíbles decoraciones para el hogar. Desde un lienzo personalizado o una foto con marco hasta mantas y cojines personalizados, aquí encontrarás todo lo que necesitas para darle un toque único a tu espacio. También puedes optar por una foto en metacrilato o pósters personalizados para que tus imágenes favoritas luzcan con estilo. Todos los productos están fabricados con materiales sostenibles y las tecnologías de impresión más avanzadas, garantizando calidad y durabilidad en cada pieza.See more
