I’m extremely disappointed with my experience with the Elite scooter I purchased directly from Xiaomi. After only a few months of normal use, the scooter developed what the repair centre called “water damage.” This is clearly a manufacturing or sealing fault, yet Xiaomi refused to repair it under warranty.
To make things worse, I was quoted £330 for a repair, even though a brand‑new scooter costs around £260. How does it make sense to charge more for a repair than the cost of a new product?
What makes this even more frustrating is that I previously owned another Xiaomi scooter and used it for over 2,000 miles with zero issues. So I know how these scooters should perform when built properly.
Customer service has been incredibly unhelpful. I bought directly from Xiaomi expecting proper warranty support, but the moment something goes wrong, they void the warranty and push you toward an overpriced repair. This kind of practice only creates unnecessary electronic waste and shows a complete lack of responsibility toward customers and the environment.
I will never buy from Xiaomi again, and I strongly advise others to think twice before trusting their “buy direct for protection” promises. In my experience, those promises mean nothing once you actually need support.
Claim your business profile now and gain access to all features and respond to customer reviews.
Xiaomi Corporation is a Chinese multinational electronics company founded in April 2010 and headquartered in Beijing. Xiaomi makes and invests in smartphones, mobile apps, laptops, home appliances, bags, shoes, consumer electronics, and many other products.