mi.com

1.3
1.3 Based on 21 reviews

Xiaomi Corporation is a Chinese multinational electronics company founded in April 2010 and headquartered in Beijing. Xiaomi makes and invests in smartphones, mobile apps, laptops, home appliances, bags, shoes, consumer electronics, and many other product...

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Average Rating

1.3

/
5

21 Reviews

5 Star
0%
4 Star
5%
3 Star
5%
2 Star
5%
1 Star
86%

All Reviews

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Review Time

Francie Reed
Disappointing Trade-In Experience

I had a very unsatisfactory experience during the trade-in process. The company unexpectedly altered the terms to their advantage, which is simply unacceptable.

1
Date of experience: Jan 13, 2026
Aidin
Unacceptable Customer Service

I reside in Italy and my order has been delayed since December 24. I reached out to the customer service team, but instead of receiving assistance, the support agent insisted I should communicate in Italian rather than addressing my issue. When I explained my inability to speak Italian and used English, I was told that since I was dealing with the Italian branch, I should write in Italian, despite the fact that my issue remained unresolved. This is unprofessional for an international company. Customer support should prioritize solutions over language debates.

1
Date of experience: Dec 31, 2025
Glen Taylor
Three Months and No Resolution

After waiting three months without any proof or resolution, I've completely lost faith in the service process. This has been one of the worst after-sales experiences I've encountered. Customers deserve transparency and accountability.

1
Date of experience: Dec 23, 2025
Maya
Disappointing Experience with Software and Support

One of the most frustrating aspects is the inclusion of ads and spyware in the operating system, coupled with inadequate support. Every time I reach out, I receive generic replies that fail to address my concerns. It's evident that no one reviews my emails. Complaints are met with the same automated responses. The lack of genuine customer care is disheartening. I bought a new phone, but it came with an undesirable version of the operating system that I can't change without an arduous unlocking process. This company seems more focused on profit than on customer satisfaction.

1
Date of experience: Dec 09, 2025
CC96
Frustrating Pricing and Product Quality

The prices fluctuate unpredictably. I tried to use a discount code, but it only applied to select items. The air purifier filters are overpriced, and the purifiers themselves feel like basic fans with a filter. The phone's battery life is disappointing, and despite its high megapixel camera, it underperforms in practical use. Overall, I find better alternatives for both air purifiers and phones.

1
Date of experience: Dec 05, 2025
Krista
Appalling Delivery Experience

I ordered a tablet as a supportive gift for my daughter, who is hospitalized. The delivery was a disaster, causing us to miss vital visitation time, which was emotionally devastating. When the parcel finally arrived, it reeked of cigarette smoke, making it unsuitable for a sterile hospital environment. I had to reject the goods due to health concerns.

1
Date of experience: Dec 03, 2025
agardygames33
Terrible Customer Support

Purchasing from this company is a frustrating experience. Customer support is lacking, and they show no concern for user preferences regarding device unlocking. It feels like their products are overpriced rentals rather than owned devices.

1
Date of experience: Dec 03, 2025
Zack Coleman
Five Years of Disappointment

Having used their phones for five years, I can confidently say they are among the least reliable options available.

1
Date of experience: Nov 28, 2025
MrPierro2732
Disappointing User Interface

The user experience is terrible, with excessive ads even on premium devices. It's frustrating to be directed to a third-party app just to change my ringtone. Overall, it's a very unsatisfactory experience.

1
Date of experience: Nov 13, 2025
Chas
Mixed Experience with First Purchase

This is my first purchase of a phone from this brand. While it offers great features for the price, it's not officially available in the U.S. Some user interface choices are frustrating, and there's a lot of bloatware that can't be removed. Overall, it's a solid phone that I would recommend, although the fitness tracker I tried had inaccurate heartbeat monitoring.

3
Date of experience: Nov 09, 2025

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Business Details

  • Xiaomi Corporation is a Chinese multinational electronics company founded in April 2010 and headquartered in Beijing. Xiaomi makes and invests in smartphones, mobile apps, laptops, home appliances, bags, shoes, consumer electronics, and many other products.

  • language https://www.mi.com/Global/

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