I'm just trying to find out where my phone is. It's been 13 days since the status changed to shipped, and I haven't received anything. There's been no tracking number from the company or the logistics team. I've been checking my emails every day, including my spam folder. Since day two, I've reached out through every email I could find related to them. The only response I got was from one representative who replied yesterday, saying they would look into it and update me soon. What's really happening? It seems like leaving bad reviews is the only way to get their attention. I had no choice. Also, the address on this site leads to a self-storage facility...
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