I placed a preorder for a cosplay in September and another in November. Neither has been shipped yet, despite the first order indicating a ship date of November 24th and arrival by December 1st. It is now December 14th, well past the estimated delivery, and it still shows as processing. I've emailed multiple times, even including a photo of the delivery summary and ETA, and have yet to receive a response from either email or social media. These cosplays are expensive and were meant as gifts. This experience has made me hesitant to order again. I genuinely want to know when I will receive my first order and hope this won't happen with the second.
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