I purchased my diamond wedding ring from this store and, over the past 12 months, I’ve had to have the diamonds on the band replaced four times. The quality is extremely disappointing.I also purchased a diamond bracelet to wear on my wedding day. I wore it once, and a diamond fell out immediately. I bought the lifetime plan, but when I couldn’t locate the physical copy and returned to the store within the six-month period, they refused to replace the diamond. I questioned why there was no record of my plan on their system, which makes no sense.Absolutely unacceptable service and very poor jewellery quality. I would never shop here again.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.