Review Time
Worst quality ring I have ever seen. I bought a year ago, the pearl has already taken off twice. They repaired it once now I need to get it repaired again. I've had $10 rings that were better quality. Can't believe they sell these for hundreds of dollars. Absolute rip-off.
Purchased a bracelet in Sydney at Christmas, we live in NZ. Only wore it once and the clasp failed. Went to Queensgate Lower Hutt store to have the clasp fixed and a safety chain put on it and was told because it was purchased in Aussie the warranty was not applicable in NZ??? Shocking service , rude staff, no communication, talking over me both the staff member and the store manager, even coughing on the phone when talking to me, just no manners, still waiting to get my bracelet back, very accusatory when speaking to me, unhelpful as....never will I buy anything from them again! Avoid!!!
Their quality is very bad. I went every 6 month to get my rings checked and sent out for cleaning and yet 4 times back to back I had a stone fall out within 1 month of having the ring back. This was a wedding set I stopped wearing it because of how often they would fall out and only wore at large functions and yet it would fall out. Then long story short they canceled my diamond warranty and refuse to reinstate it although they admit they gave me no choice or easy way of continuing to service it every 6 months. They will do anything to say the ring is dirty and "worn" and all these other very untrue things just not to upkeep warranty. Their customer service is really poor, almost every time we went to a store we had issues to get the rings sent out. So im now at the point where they wont replace the diamonds, and I'm 100% not paying for a diamond replacement knowing the last time a diamond fell out within a month of repair and being worn maybe a max 5 times for less then 24 hour each.
I am now wedding ring -less.
If you want a good quality ring, easy customer service with folks who know what they are doing and dont give you a hassle this is not the place.
Brought product online on a click and collect staff member became snarky when I returned it one day after picking up as it did not look like the product she told me its very difficult to refund in store when it is brought online I told her the website said I can return to store she then told me I should not shop online and I should come in next time, with that service I will never shop there again
I had great service at Michael Hill Jeweller Indooroopilly, when I wanted to join my gold charms to my necklace. I wanted it done that day, so thought I'd have to do it myself. Therefore I thought maybe a nose ring or some sort of tiny lock would work. I was served by Murray who was courteous and helpful. He even offered to attach the charms then & there. I appreciated the free offer, but didn't want to fiddle with the jump rings on the charms as I thought it would weaken them. He then suggested slipping the charms onto another slightly larger jump ring, so it could slip onto the necklace & he would attach it to see if it suited what I want. It was perfect and all for only the cost of the new 10kt gold jump ring - $11. I had been to another jeweller that day & it was going to cost a lot more & take 2 weeks.
I just had one of the most infuriating, unprofessional, and downright unacceptable customer service experiences at the Bourke Street store with Chris, who claimed to be the store manager.I bought a ring from Michael Hill at the Werribee store — a ring with small ruby stones — and three stones fell out within only 2–3 months. Completely unbelievable for a supposedly reputable brand. I went to the Bourke Street store because it’s close to work, expecting a straightforward warranty discussion. Instead, Chris barely looked at the ring before running his finger across it for two seconds and immediately declaring, with absolute confidence, “This won’t be covered under warranty,” because apparently this was “wear and tear.”Less than six months of wear now counts as wear and tear for Michael Hill? That alone is disappointing, but what made the situation truly appalling was the attitude and dismissiveness that followed.When I expressed how stunned and disappointed I was that Michael Hill doesn’t seem to stand behind its own craftsmanship, Chris became defensive, rude, and completely uninterested in helping. Rather than listening or offering any real explanation, he instantly shifted blame onto me — suggesting I wore the ring too often or mishandled it. Not once did he show empathy, professionalism, or even basic courtesy.When I told him it felt like the store didn’t care at all about customer experience, he responded in a threatening, confrontational tone: “If we didn’t, we’d be having a very different conversation.” That remark alone shows exactly how little respect this store has for customers.I left the store feeling dismissed, shocked, and genuinely threatened — the complete opposite of what any customer should feel when seeking help. The customer service was not just poor; it was absolutely disgraceful, and I had no choice but to leave and hope the Werribee store shows the level of professionalism and understanding that Bourke Street clearly lacks.
Their quality is very bad. I went every 6 month to get my rings checked and sent out for cleaning and yet 4 times back to back I had a stone fall out within 1 month of having the ring back. This was a wedding set I stopped wearing it because of how often they would fall out and only wore at large functions and yet it would fall out. Then long story short they canceled my diamond warranty and refuse to reinstate it although they admit they gave me no choice or easy way of continuing to service it every 6 months. They will do anything to say the ring is dirty and "worn" and all these other very untrue things just not to upkeep warranty. Their customer service is really poor, almost every time we went to a store we had issues to get the rings sent out. So im now at the point where they wont replace the diamonds, and I'm 100% not paying for a diamond replacement knowing the last time a diamond fell out within a month of repair and being worn maybe a max 5 times for less then 24 hour each. I am now wedding ring -less. If you want a good quality ring, easy customer service with folks who know what they are doing and dont give you a hassle this is not the place.
How is this company still getting away with this? Their "policies" are clearly unlawful and judging by these reviews there must be hundreds of complaints to the ACCC - who evidently do nothing, as usual. Consumer protection laws my ass. It's ridiculous.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
