I purchased watch through online system on 26 November 2025.and to collect it at chermcide westfield shopping centre brisbane.4th December 2025, I received an email from store stating that the watch was ready for collection. However, upon inspection at the store, I was extremely disappointed to find that the watch appeared old and used, with visible scratches on the bracelet and with short band doesnt even fit on my wrist .the watch cost me a furtune $1400 ..The michael hill staff even noticed and realised that the watch are old and scraches and been used for many years probably by someone ..This is unacceptable, disgusting as I had expected to receive a brand-new item.This purchase was intended as a gift for my husband’s upcoming celebration, tomorrow and the delay has caused significant inconvenience. After raising the issue, I was informed that I would need to wait an additional few days for a replacement. This situation is frustrating, as not only was a defective product provided, but the resolution offered further delays.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.