I would give Michael Hill Canada zero stars if that were possible. The level of customer service is unacceptable, and the so‑called professional care plan is a complete scam.I purchased a bracelet in June 2025 and have worn it only five or six times for a few hours. Despite such limited use, the bracelet broke. I brought it back to the store expecting the issue would be covered under both the standard one‑year warranty and the additional three‑year professional care plan that I paid for.To my shock, the staff and head office customer service refused to honour either warranty and demanded over $100 to repair the bracelet. This immediately defeats the entire purpose of paying extra for a product warranty. The conduct of this company represents a serious misrepresentation of what a warranty or care plan should cover. The bracelet itself is of poor quality and fragile design, completely inconsistent with the image of a professional jeweller.The bracelet’s quality is extremely poor. In fact, inexpensive costume jewelry from retailers such as Zara or H&M lasts far longer. I expected a a much higher standard of quality and service from Michael Hill.Consumers deserve honesty, integrity, and accountability. Michael Hill Canada has failed in all three. I will never purchase anything from this company again. Despite sending three emails to online.ca at michaelhill.ca, I have received no response, which speaks volumes about how poorly this company values its customers.I strongly warn other buyers to avoid this retailer and spend their money with reputable jewellers who stand behind their products and treat customers with respect.(Reading all the negative reviews online - I wish I had seen them before purchasing from them. Also noticed the generic reply to the negative reviews which just goes to prove lack of care!)
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.