I had bought a watch for my husband from Michael hill in Johnsonville. The shop now has closed a few years back. I took the watch for the battery to be changed in the Porirua branch. They could not locate the records in the website. Their was a lifetime warranty on the battery. Now I have been told they have to have evidence that I had bought the watch from Michael hill. I had been told that I had to pay for the charges. This means the guarantee that Michael hill gives is false. I don't blame the staff. It not my fault the they don't have records. Now I have the impression that Michael hill's warranty is FALSE.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.