THEY SWAPPED MY RING!!!I sent my rings in to be rhodium plated, and picked one up 2 weeks ago, and the other today. Looking at my Solitare ring today, I noticed it looked different. At some point my ring was NOT the same one returned to me. I have checked the numbers on the diamonds compared to my original purchase certificate, and they are DIFFERENT. The manager said "they are the same financial value". I couldn't care if it was 3x bigger. It is NOT the ring my husband proposed to me with. DISGUSTING customer service, the manager was getting mad at me? I had to force her to take photos of my original paperwork and escalate it to her regional manager to find a solution. I am mortified that I have someone else's ring and someone has mine. The sentimental value is irreplaceable.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.