I have bought the majority of my jewelry from Micheal Hill over the last forty odd years and I purchased my eternity ring from Micheal Hill a few years ago great service love/loved the ring. A few days ago noticed that a diamond had gone missing.. upsetting but manageable right?Went back to Micheal Hill to get a quote thinking band of small diamonds maybe 20 so very blingy but replacing one shouldn't be to bad. The total purchase price was around three thousand dollars and to replace the small diamond was quoted as sixteen hundred dollars over half the cost of the entire ring.Queried the breakdown and was advised that the majority of the cost is labor? But when queried further they would not tell how much was labor or how much was stone.Needless to say not getting them to replace the missing stone and will not purchase anything from them again as there was no "this is our ring let's get this sorted for you" I expected to pay for the stone, I expected to pay for labor I did not expect that the total would be over half the cost To replace the ring itself.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
