Purchased earrings online and it does not go into the ears at all- means literally not at all, but because it was sold as advertised as no refund or exchange, the store said no. They started with big NONO at the store even before i finish my sentence (there was a one man who listens to my issue after all- thank you). Sure, because I realized it was no refund or exchange, i will pass the exchange wishes, it is not the problem. But seriously, it would been really appreciated if store asked and tried to listen what the issue was first. I believe it is common manner for representatives to provide general apologies (doesn’t mean you are wrong or bad) for the unfortunate event with their product and maybe even inform that they will make possible notes to the company to not make it happen again (and for the other clients). Don’t you think? Wouldn’t you do that if you are the business owner?? Or it is just their service quality.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.