This store does not even deserve a zero, I will give them -5 ratings. Their customer service ladies have no compassion. Its all about their commission. They will sell you crap to make a few bucks.My wife recently bought me a ring before Christmas and when i got it on Christmas day, it was too small for my finger. We decided to return back to Yorkdale location where she purchased it. Once we entered the store, the reception was very terrible because they are not in the habit of taking returns or exchanges. We explained to the sale rep that the ring is too small and we will like to size it from a 10 to 12. Then they said it cant be re-sized and they will rather order another one and it will take 6 weeks to arrive.( They should have said it cant be resized before they took my money ) .I didn't want to wait for 6 weeks and i decided to return it for a full refund. Once they heard my intention to return it for a full refund, they miraculously found a scratch on the ring which they didnt see earlier.This company is fraud and they sell crappy jewelry to unsuspecting customer. They sell you floor model that has been tried by the whole world and when you try try to return it, they say its scratched and they wont take it back. In other words, the scratch is not an issue unless you want your money back. Even though , most of the rings and bracelets on display had scratches all over them. And sadly , these same jewelry would be sold to other customers in a very bad condition because the lights in the store obscure the blemishes on their bad products.They have a bad business practice and terrible customer service. NEVER SHOP HERE!! Waste of money and precious time.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.