Poor quality, terrible service and bad communication! Stay away. I was warned and did not listen now I’m paying for it.I purchased a tennis bracelet and loved it. I was wearing it to work and was telling everyone about how wonderful it was. I loved it so much that I bought a second one, bigger!I started wearing the bigger one and within a week the clasp broke. I took it into the store and they “fixed it” and within 3 days it broke again.I went back into the store and they were looking at me like I was crazy with 2 heads!They kept telling me to leave it with them and they would have it fixed and I refused. I told them that if I’m spending this kind of money that I wanted it on me. It took for me to put my foot down and cause a scene. I demanded a refund. They tried to reface it but the ones they showed me just did not look the same. A tennis bracelet set in 10 carat gold should not be breaking 2 weeks out of the shop. May bet if it was set in 22 or 24 carat! They made me feel like I was over reacting.They begrudgingly refunded my money and thank god!I went home and put the initial bracelet that I bought, thinking, at least this one is ok! It snapped!I took in into the shop and have had to pay $75.00 to have it fixed. Now I don’t want to wear it in case it breaks again as I know they will charge me for it.Wast of money and time. Never again!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.