The sales person product knowledge of earrings I was looking to buy for my wife was very poor. The earrings I bought were in fact helix earrings which my wife cannot wear. Upon returning to the store, I was advised they could not process a return and I should contact customer service. I subsequently emailed customer service along with photos of the helix earrings against my wife's ear and was told I could not return them to buy a pair my wife could wear (they were $300). This was extremely disappointing considering I have purchased more than $6k of jewellery from MH over the years. They have lost my business.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.