We purchased a J Initial Pendant necklace in 10kt Yellow Gold, but the chain broke within a few weeks. After returning it to the store, we were charged an additional $50 to repair the chain. Unfortunately, after picking it up, the chain broke again the very same afternoon. Michael Hill should take responsibility for their product and provide a replacement chain, as this is not a demonstration of standing by their customers. Their customer service needs improvement. We will be going back to this store to get either a new chain or refund and I hope they are more helpful in regards to this matter than in the past.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.