In 2013, my husband purchased my engagement ring from the Indooroopilly store with a lifetime care plan. Unfortunately, I first had to take my ring in for repair on the 11/03/2021as a diamond had fallen out and the I had to take it back in for the second time on the 19/04/2021 because the diamond had fallen out. Later, on 03/05/2024, I had to bring my ring back a third time for a similar issue—another diamond had fallen out.By the fourth incident on 24/10/2024, I was extremely frustrated. I spoke with the store manager, asking for either a replacement or a refund. She mentioned she would contact her area manager and that I could also call customer service. When I called, the customer service representative told me it was due to the ring's age, which made me feel disrespected and upset.The area manager later contacted me but echoed the same sentiment about wear and tear due to the ring's age. I explained the inconvenience of repeatedly bringing in the ring for repairs. She suggested that next time she would mail the ring to me after repairs, but I never received a follow-up call from her.Eventually, the store manager informed me that my ring was ready for pick-up. I reminded her of the area manager's promise to mail it to me. She said she would speak to the area manager again, but later called back to clarify that they couldn't mail it directly to me due to policy reasons. Instead, they could only mail it to the nearest store for collection. After picking up my ring on February 07//02/2025 I have experienced the same issue repeatedly: the diamonds in the ring have fallen out. This has occurred five times, with the latest incident happening on March 30, 2025 Despite assurances that the issue would be resolved, the problem persists, and I am now left with an engagement ring that cannot be worn or cherished.Not only has this caused me considerable inconvenience, having to bring the ring in for repairs and pick it up multiple times, but it has also resulted in emotional distress. The ring holds deep sentimental value, and the fact that it is unreliable means I can no longer consider it to be a family heirloom to pass down to my children. iI have since contacted the ac
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.