I was given a pair of 10 KT half round hoop earrings as a gift. They have been worn for less than 3 months and the thin part which goes through your ear and hooks on, snapped. They have only been worn during the day and never to bed or in the shower etc and are otherwise in very good condition, as they’re put away each night in the drawer box it came in.Today I went in store at Kawana Waters with the receipt expecting that they would be fixed or replaced under warranty. I was informed that they were not covered under any warranty, because no care plan was purchased.It was extremely disappointed to be essentially accused of causing the damage, with the shop attendant saying that there was nothing wrong with the manufacturing of the earrings!! One should expect that wearing earrings which cost several hundred dollars last somewhat longer than 3 months!I left the store in disgust and took them to a reputable jeweller who had a good look at the earrings. They could easily see that they were otherwise in excellent condition but said the gold had poor porosity and it’s no wonder they snapped. I have purchased several pieces of jewellery through MH before but never again!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.