Diamond lifetime warranty isn’t worth the paper it’s written on. I have had issues with my engagement ring for years! The diamond fell out multiple times. Each time I was lucky not to lose the diamond and took it for repairs. I raised concerns numerous times, that I thought there was a fault in the design or that the number of repairs had weakened its structural soundness. My concerns were always brushed aside and I was told it was to be expected when a ring reaches 10 years. After having the claw built up and repaired in July after it had broken off. I told the store I was scared to wear it, they laughed it off and told me it was sound and would get another ten years wear without issue. Four weeks later, the recently repaired claw had snapped off completely below the repair and the diamond lost. I was told it was outside of general wear and tear and that the manufacturer warranty on the ring had expired, so they wouldn’t replace my diamond. They had admitted that every repair weakens the metal, yet it’s apparently my problem and that I must have knocked it! I hadn’t worn it until my wedding anniversary after the repair! It broke after a day! They have no loyalty to customers that do the right thing and follow protocol. I will NEVER buy from Michael Hill ever again. I am devastated. Now I have to go and collect my broken engagement ring. I’ll be taking it to an outside jeweller for assessment. Michael Hill, shame on you!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.