I purchased a gold chain from Michael Hill Glenfield Auckland in august 2022 for about $460. It was the first really nice gold chain I had bought. I wore it about six times, with a very small garnet pendant, about the size of my pinky nail so very light. A few days after we moved house, the chain just broke when lifting it to take off. I could not find the receipt until a few weeks later by which time it was one week over the one year warranty so they refused to cover the break. I had to pay $70 to get it soldered. I picked it up when repaired but I next wore it for a few hours and it broke again in a different place and I was wearing it with no pendant. I took it in again and asked then what can be done as it is not fit for purpose as it cannot be worn without breaking. They asked me to return Tuesday when someone would be there to address this, but as i work, they agreed to take a photo and have the manager call me. No one called me. I will never buy from them again, this is such poor quality!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.