My Husband purchased my wedding rings with a diamond lifetime warranty, with that a 6 months inspection on the rings is to be made in person at any michael hill store. I have been inspecting my rings every 6 months however unfortunately the last 6 months I could not attend as I was overseas. I went in last week to explain that I could not come me due to being overseas the staff were very unhelpful and automatically said your warranty is voided. Every staff member there had given me different information quite frankly I am very disappointed and the quality of service is very unprofessional, no clear instructions are made to the customer regarding warranty and if unfortune circumstances accure you a voided from warranty insistently.I have spoken to head office regarding this situation and they refuse to escalate the situation further. I strongly don't recommed any shoppers buying as your warranty can simply be voided not matter how urgent the matter is they don't care. I will be taking this situation further.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.