My husband purchased a white gold necklace for my birthday with care plan. It snapped on the first day - if I didn’t have the care plan I would just be out of pocket. The local store where it was purchased were lovely but unfortunately did not have one in stock to replace it - they sent me to Karryinup where the manager was the most uppity rude female I have encountered. She phoned the local store as she did not believe that I was advised to go there for a replacement. Not my problem if staff within the organisation don’t follow procedures - don’t take it out on the customer as I don’t know or care what your procedures are once a replacement has already been agreed to. I did as I was directed - if you have an issue with it take it up internally. Don’t make out you are doing me a favour - you sell dodgy jewellery and make customers wait 5 weeks for a replacement item - don’t think so! Karryinup manager - you are a disgrace! Check consumer rights in regards to items sold that are not fit for purpose - I thought you would be able to understand the basics as a so called manager. Lose the ego and gain some knowledge.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.