A watch was given to me for my retirement. I already had a very similar watch and wanted to exchange it for the same watch but in a different color. Because the watch was a gift, purchased by a colleague and given to me at a retirement dinner, the 30 day exchange window was exceeded by 6 days and my request was denied. The store in question is in Burlington Ontario. Very poor customer service.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.