I have their so called “lifetime care plan”, but every single time I go into Michael Hill to get my rings checked or repaired, they move the goalposts again. One visit it’s covered, the next visit suddenly it’s not! It’s like they make up the rules as they go. The staff give completely different answers every time, and the staff is anything but helpful. I’m over the fake smiles and the endless excuses. It feels like a complete scam at this point. There are far better, more honest, and more affordable independent jewellers out there who actually value their customers, unlike Michael Hill.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.