As a result of choosing to purchase my ring from this location, I will be unable to give my partner their ring on our wedding. I would advise being extremely cautious at this location. I was sold a ring by a philipino lady named Lisa, where there were two huge issues. Both of which fall under omission of defining details whether through ignorance or malice or to make her sale. Firstly, I was advised of a 0 interest payment plan but was never explained the terms or details until a credit check was done. At this point, she advised me that the credit card is now opened. Nowhere during the entire conversation did she advise that this was a credit card. Lisa then said that she assumed we would know because her colleague next to us had explained it. At another point when we called back she said that she assumed we would have been " smart enough" to know. As bad as that is, the next situation was even worse. I bought the ring under the impression that it would be available in 2 weeks as they confirmed with me that it could be resized with no issue. As the issue was mainly time orientated, this was a key factor in my purchase.1 week later, which was 3 weeks prior to the date where the ring was needed. I receive a call from Lisa saying that they will be unable to uphold the original date as due to their error, the did not realize the ring had to be custom ordered instead of resized, turning the wait time from 2 weeks to 4 to 6 weeks. There was no further solution, remedy or assistance to help ease the situation. The only reason this is not a 1 star is because I appreciate Melissa trying to help, even if nothing was done, her trying to help was genuine.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.