THE CUSTOMER IS ALWAYS RIGHT" DOES NOT APPLY AT THE HENDERSON STORE - shop elsewhere! Accusing your customers of lying and treating them poorly because they're young pacific Islanders - ohhhh garrmoonn its 2025!! My daughter and future SIL visited your store over the weekend to exchange his wedding ring,2 weeks after purchase (yes within the 30days!) and the manager repeatedly accused them of lying and returning a "used product" as she had found a scratch.This scratch that magically appeared after the manager had taken the ring out back for a "closer look". This ring has been sitting in our family safe since its purchase, awaiting their big day. My children weren't asking for a refund, they were simply asking to exchange. Your manager (Korean lady) needs to work on her customer service and people skills. My daughter arrived home upset & frustrated at the whole experience. 2 weeks ago, your store was more than happy to take their $$$.Im writing this review, because I know my children won't - they're both beautiful, humble, very hardworking young adults. Planning a wedding is stressful enough, and your "ring police" didnt help 😒
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.