Purchased gold stud earrings for my granddaughters Birthday from Indooroopilly, her Birthday was after Christmas but purchased them a few months earlier when sales were on, but still pricey but that’s ok thinking it’s good quality, boy was I so wrong !! First week of her wearing the earrings the back part of the earring broke apart basically crumbled, gold should not do that. Went back to the store and they gave me another pair which I was ok thinking maybe it was just a bad batch but then 4 days later same thing happened. Went back to the store for the second time and this time they replaced back only, the staff member was quite rude he basically didn’t give a crap. Apparently he said there's no refund on earrings that’s their policy, Its understandable if it’s a change of mind but faulty earring design and quality is reasonable reason for a refund or even if they could offer a credit note to purchase another style of earring. Both visits staff were so rude to me and to my daughter, what happened to customer service ? I’m so embarrassed that my gift to my granddaughter for her special Birthday is crap and now she is too scared to even wear in case the backs break down and she’ll looses one of the earring. I did question the staff member if the backs break apart again what happens next and he said we may escalate ?What does that mean ?I said to the staff member lucky both times we manage to catch the earrings what happens if the back breaks down again and we lose one of the earring he was like well then we can’t do anything! So basically they’re hoping we loose one of the earring and then the store doesn’t have to deal with the issue. The only reason my granddaughter would loose the earring in the first place is because the backs break apart which is clearly a fault of the design of the earring. Think again customers before you make any purchase, be aware there is no after service.I have purchase many Jewellery pieces from other stores and have never had a problem on quality and have never faced such rudeness.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.