Extremely disappointed and genuinely outraged I have recently been gifted the Diamond Star Accent Narrow Signet Ring in Sterling Silver from Micheal Hill. All started out fine, however after 7 days (being generous here), I started to notice that apart from the ring polish vanishing black lines started to appear on the edges as well as the underside of the ring (which had a big black spot). I have been wearing sterling silver all my life and wear jewellery including sterling silver rings everyday and have never seen this happen to any other rings I wear on a daily basis. Upon doing some research, I found that this can occur if the ring is of poor material quality. So I went onto the Michela Hill website where endless assurances are made that products are of the highest quality and that there is even a 12 month warranty on products. Since The ring was less than a month old (from purchase date) I went to Micheal Hill Chadstone, expecting to be able to exchange the ring without hassle, due to the clear quality fail. Oh boy was I wrong.. Store staff was shocked when I revealed the ring and showed the gift receipt highlighting the purchase date. The staff took the ring to the back to be able to give it a clean and assess the damage. Upon return the staff member informed me that the damage done to the ring, was my fault and while unfortunate there was nothing she could do. I was shocked!! I then questioned how it is possible for a ring to become that damaged after a week of normal wear? This was and still is a genuine question I have.I showed the staff member my two other sterling rings I have worn, one for 1 year and the other for 3 years that do not have any black on them, to which she explained that she does not know what I would have done with the ring while owning it.EVEN IF I was wearing the ring for a month damage of that degree would only be possible if I would have smashed the ring in between rocks on repeat (for the record I did not and I do not handle rocks in my daily life).Unwillingly to budge, I then showed the staff member their policy of 12 month warranty, which states that should there be a product fault it can be exchanged or refunded for 12 months after purchase- still to no avail. WE then went on to talk to the manager the next day, who took the same stance of persistent arrogance and denial.General Terms and Conditions of Purchase I have never written a review on a product in the past, but the complete lack of responsibility and disregard for facts and basic knowledge has amazed me.I unfortunately write this as a warning to other consumers, who may consider purchasing from this brand to try and give a precious gift to a loved one.DO NOT WASTE YOUR MONEY This company has a complete lack of disregard and responsibility for the product they make and after reading other reviews we have unfortunately not been the first to have been tricked by the marketing and empty promises of this brand. Sincerely disappointed.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.