Would give 0 stars if I could. My partner bought me a bracelet and earrings in Adelaide. The bracelet broke after 9-10 months. I contacted them to ask what could be done as this falls under the 12 month warranty. As I live in New Zealand they advised it wouldn’t be under warranty, only in the country of purchase but I would be able to take it back and pay for a repair in NZ. So I took it back to Australia and was still told to pay $75 to fix a $99 bracelet. She couldn’t get hold of her manager to confirm the warranty so I left and contacted customer service who completely dismissed me and told me my warranty was not valid in NZ and basically to take it back to Aus. Which I did. But they couldn’t help. We went round in circles and she finished by saying they would be unable to help. Terrible customer service, I will never shop here again and will be recommending no one else does.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.