Poor customer service. My husband had bought an eternity ring sometime ago. After few years, a few diamond pieces fell off from the channels of the ring. It was fixed, and I was told that the Chanel's aren't that deep and these diamond are factory set, so keep an eye on it. True to his words after few years I've lost few diamond pieces again. So now the company refuses to fix it, saying the ring is too old. It's wear and tear😲. I know for sure that I look after my rings and I have all my other rings much older than this one with no issues. I've been married 45 yrs. now. I was told to take it elsewhere, if I wanted fixed. Really, MH can't fix it, but they know someone else can!!!. They refuse to admit it's factory fault. For their information I had it fixed at my local jeweller for an affordable price. Thank you Prince Jewellers, Sunnybank Hills, Brisbane. Go to them if you're reading this and don't waste your time with MH. Poor Customer Care!!!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.