The policy was not communicated clearly to me at the time of purchase,I have visited your store three times for different purchases, and upon checking with one of my colleagues who is also a customer, they mentioned not being aware of this condition either for lifetimewarranty. This is misleading advert to increase the sale. Other part is ring cost me 2100 and Diamond didn't even last for two year ring wasn't rigid enough to hold dimond for 1 year 6 month. Quality vs pricing does satisfy the value of the reknowned brand.upon taking this issue to customers care their response was "I can appreciate that in the excitement of the moment, communications can be missed"" and dismissed . Never going back and I asked my circle to do the same.This situation is quite disappointing, and I want to ensure this doesn't happen to other customers.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.