disappointment ! regarding the handling of a voucher I purchased from micheal hill company in December 2019, which expired in December 2022.Due to the COVID-19 pandemic, both physical store and online services were closed for an extended period, making it challenging for customers, including myself, to utilize vouchers purchased prior to the pandemic. Despite these exceptional circumstances and the significant impact on consumer behavior, I was informed that my request for an extension on the voucher expiration date could not be accommodated.While I understand their policy regarding voucher expiration dates, I believe there is a valid reason to reconsider in light of the unprecedented challenges faced by customers during the pandemic. As a loyal customer who values your products and services, I find it disheartening to have to plead for a reasonable extension under such circumstances.This action would not only demonstrate your commitment to customer satisfaction but also preserve the trust and loyalty of your patrons during these challenging times.I’m not going to shopping with Micheal hill again and avoid this company.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.