Very bad customers service. Took my rings in to a store in Melbourne to be enlargened (a service available with my care plan) and the two women behind the counter told me this could not be done because it would compromise the stability of the diamonds. They rudely went on to tell me that if I had the enlargement done elsewhere, my care plan would be forfeited. So basically, the rings were no longer wearable! Fortunately, after attending on a separate occasion, a different salesperson served me. She was able to get the rings enlargened with no problem. Suddenly, the compromising of the diamonds was no longer an issue. I believe the customer service people need to be trained on how to treat their customers, and keep in mind that they do not possess the expertise and skills in determining whether a jeweller is able to perform a job or not.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.