I bought a diamonds ring from Michael Hill in 2021 and paid for care plans. I was told I needed to bring the ring to the store for inspection every 6 month. I took the ring to the store on 05/05/2024 and the staffs refused to sign the paper after the inspection because they believed I didn’t bring it to the store in October 2023 which I can swear on my life that I did. I never knew the staff that attended to me at the time didn’t or forgot to sign the paper. I called the customer service to help with it, the lady said nothing could be done. She too was so abrupt and rude. The lifetime warranty is a complimentary service and it’s a strict policy which I found absolutely ridiculous and disgraceful. I believe it’s their deliberate practice in order to void the warranty. The six month is to get customer loyalty and to get you buying more of their rubbish products.It’s a scam company that one should stay away from. That’s me done with them. I wish I read the reviews before I made my purchase. I am considering my option of suing them. What a load of nonsense.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.