Brought an $8,000.00 Tennis bracelet for my wife’s birthday. It lasted two weeks and snapped. Returned to the store to be told she was too rough with it and broke it on purpose. They ordered us a new bracelet to replace it. It would take three weeks. My wife called on week five and was told to come and collect it. I went is as I was close to the store. I was then told that the replacement had been snapped by a staff member. She had not been trained properly on how to handle the bracelet. From that statement I asked if the bracelet was faulty and that I would like a refund. This was after us having two weeks use. After a 1 hour argument about the quality and me telling them that my wife would not wear the bracelet due to concern it would be lost, I gave up and they offered to have an independent quality evaluation done on our behalf, order a new bracelet and add a safety chain on the latch. Note: it wasn’t around the latch that broke. Three weeks has passed any my wife rang and the bracelet has arrived. My wife collected the bracelet, went to the car and put the bracelet on. It broke again! She has just gone back to the manager again and been told that it needs two people to put the bracelet on. She has asked for a refund and been told, no chance. They offered a credit, but who would want it if that’s the quality on offer and there is nothing in the shop she likes. This has been the worst experience I have ever had from a retailer of any kind. Worst quality jewellery and should be avoided. We have left the bracelet at the shop and asked for a receipt and copy of the quality report. We will now have to engage a lawyer and use the New Zealand Consumers Guarantee Act to get what we can. At this point I am happy to pay a layer on principle and right off the funds.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.