We bought my Husbands wedding band from Michael Hill 5 years ago. We bought a tungsten steel Diamond ring because it was so strong, in fact unbreakable.....However, when it came off in the bathroom it broke. A big chunk came out of it. We took it back, and they sent it off to head office. We were told it's so strong, it can't be fixed. They would replace the ring ( which is what I expected) but we were not allowed to keep our original wedding band. They had to have it ?????? Even after they said it was unrepairable, Surely they weren't going to reuse the diamond?????? I had emailed head office, and they could never find my email. The regional manager would not call me and had the staff in the shop had to relay messages to me from the manager. The staff were very polite and understood our need to keep our wedding band for the sentimental reasons. I question why they wouldn't speak to me. I am taking the ring to another jeweler to look at the poor workmanship of this ring. All of our Jewlery and my husbands watches have come from Michael Hill in the past. I will never purchase another item from them again. Absolutely shocking workmanship and service.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.