AWFUL EXPERIENCE BUYING WEDDING RINGS FROM MICHAEL HILLA painfully long story short:• We ordered our wedding rings in November and were told 6 weeks for them to arrive. Our wedding was in 5 months, the following April.• During this time there were numerous delays.• We received almost zero proactive communication from Michael Hill.• After 2 months passed, we constantly called Michael Hill for updates without success. They promised calls back which we almost never received.• After multiple excuses for the delays the rings came with about 4 weeks to spare, only for 1 ring to be the wrong colour.• The ring was remade and was ready 1 DAY BEFORE THE WEDDING, 4.5 months after being ordered…• We received barely any apology and their offer of compensation for the stress and lack of professionalism/customer service in the lead-up to our wedding was a $100 voucher to use in-store. Laughable.This is the short version.We will never shop at Michael Hill again.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.