I have been a very loyal customer to Michael Hill for about 30 years, spending thousands in jewelry as gifts and for myself. On a recent visit where $2000 was spent I was informed that I could not have my wedding ring rhodium plated because I had not purchased it from Michael Hill ( we married the year before the company was in Australia) have had it done previously. On this visit an error was made, not a problem, I didn't notice until I was called by salesperson, I had not been charged for one of the items, but oh no I could not pay over the phone, I had to come back to pay, and while this was not a problem, it was quite an inconvenience. There are quite a few things that are company policy that are definitely not good customer service, such as no replacement batteries for watches, no over the phone payments, no rhodium plating of rings and if you are going to give a voucher for birthday, don't put restrictions such as minimum spend. I will seriously think twice before buying from Michael Hill again. I was warmly welcomed with great customer service by another jewelry store where my wedding ring was plated beautifully.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
