I received a gift card for almost 4000$ to spend at Michael Hill. First thing, the manager looked at me and my partner, or should I say scanned us from head to toes and told us he would have to check the authenticity of the gift card.When they realised it was true, they became extremely polite. I've already choose some items online so I started to give them a list. The manager mentioned buying some diamonds as, apparently, my choices were not expensive enough to him.That day I ordered my wedding ring, more than 5 months prior to the wedding. The lady taking care of us started to fill the form to get the ring resized when I mentioned that we had the same issue for my engagement ring and it had to be ordered as it could not be resized that small. She guaranteed me it could be done.Time goes and I didn't hear from the shop about my wedding ring so I decided to go to the store. My ring was there, they haven't notified me, and of course it couldn't get resized so needed to be ordered. Another few long weeks later, as the wedding is approaching and I still haven't heard of my ring, and as they failed to contact me the first time, I popped into the store again. The person behind the counter couldn't find any sign of my ring order. None. Just a few weeks before the wedding and a few months after full payment for the ring. They ended up sorting it on time but the management of our sale was very bad.A few days ago I ordered a necklace online as I am trying to avoid going into their stores. My order got cancelled without any explanation (item still available online). I decided to go to the store to get something sorted. I show the sales person the item I'm after from their website. She turns around and starts to offer me different items, and I keep telling her that this is the one I want, pointing at my phone, but she keeps bringing other item.Then she offers me to buy diamonds. They must have an obligation to ask that specific question as it's always coming back. I'm here for the one item only so I say no thanks. Come to the payment and I show my gift card with the original amount on it. She then tells me AGAIN to look at diamonds.I still have some money on the gift card (but not enough for diamonds though) and that's the only reason I would return to the store.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.