Their quality is very bad. I went every 6 month to get my rings checked and sent out for cleaning and yet 4 times back to back I had a stone fall out within 1 month of having the ring back. This was a wedding set I stopped wearing it because of how often they would fall out and only wore at large functions and yet it would fall out. Then long story short they canceled my diamond warranty and refuse to reinstate it although they admit they gave me no choice or easy way of continuing to service it every 6 months. They will do anything to say the ring is dirty and "worn" and all these other very untrue things just not to upkeep warranty. Their customer service is really poor, almost every time we went to a store we had issues to get the rings sent out. So im now at the point where they wont replace the diamonds, and I'm 100% not paying for a diamond replacement knowing the last time a diamond fell out within a month of repair and being worn maybe a max 5 times for less then 24 hour each.
I am now wedding ring -less.
If you want a good quality ring, easy customer service with folks who know what they are doing and dont give you a hassle this is not the place.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.