I had a terrible experience with Michael Kors. I purchased a dress using my debit card, but unfortunately that card was later compromised and had to be cancelled. When I tried to return the dress, I was told the refund could only go back to the original card—even though that account was closed. I explained the situation and even contacted corporate, but their response was simply “we don’t handle in-store transactions.”So now I’m stuck with a return they refuse to process. The lack of flexibility and accountability is shocking for a brand of this size. Customer service was dismissive and offered no real solution. I will not be shopping at Michael Kors again, and I’d warn others to think twice before making a purchase here.
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