THE WORLDS WORST WEBSITE AND CUSTOMER SERVICE. I bought a purse at the outlet knowing I could purchase the matching wallet online since they didn't have it at store level. They had it on sale for the labor day weekend. tried to cash out and it goes back to regular price. Chatted with cust svc. Cecil but she couldn't help. Called customer svcs again to purchase over the phone and they gave me the disc charged my card, tells me my card is declined said that's impossible so cust svc tried again same thing. They put me on hold for a bit then come back and says that their system is having issues. Go online to my CC and see that I have FOUR PENDING CHARGES .. FOUR!!!! they had to drop each one and the manager told me I have to purchase online since they are having issues and then they will adjust the amount later. OH yeah like I want a fifth charge on my card. Now I just want to return the purse. I'll stick with COACH from here on in.
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