I ordered a necklace for my daughter's 16th birthday, but it never arrived. I reached out to the support team four times. During my first call, I asked to speak with a supervisor, but was told none were available. The representative became rude when I inquired about his last name, claiming he didn't have one. The second representative, a young lady whose name I didn’t catch, transferred me when I asked for a supervisor, but no one picked up. On my third call, I spoke to another young man who was even ruder than the first, laughing when I explained that the necklace was a birthday gift needed within two days, so I hung up. The fourth representative, Edwin, was more courteous; he listened to my situation and offered options (send a replacement or refund). I requested overnight shipping since I needed it urgently, but he discovered that the previous rude representative had submitted a refund without my consent. I have never experienced such disrespect and rudeness, and I will not order anything from this company again.
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