I placed an online order on December 14 and later decided to reorder some new holiday items. When I returned on December 21 to return the initial order, the cashier and manager at the store told me it was a final sale due to clearance. This information wasn't provided during my checkout. I explained my situation to both the cashier and manager, but they refused to accept the return. I had just spent $200 on the new order, and the lack of clear communication regarding the return policy was very disappointing.
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Michaels is a specialty arts and crafts retailer that empowers Makers to get creative with everything needed for just about any crafting project. We offer arts and crafts supplies, floral and wall decor, framing services, seasonal decor and crafting items, and more, all focused on DIYers and Makers. In addition to our “store within a store” framing service, Aaron Brothers, Michaels also features our own exclusive brands like Bead Landing®, Creatology®, Art Minds®, Artist’s Loft®, Ashland®, Celebrate It®, Craft Smart®, Recollections®, Studio Decor™, and Loops & Threads®. Come visit one of our over 1,250 locations and get just what you need to start your next exciting crafting adventure! Shop our full collection at Michaels.com.
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