Review Time
OK, here’s my honest review about buying for them online first of all, I want to say that they did sent out three hermit crabs and refunded my money for the hermit crabs toys second of all they did everything and package to get my Package here to be own time but I don’t like is they just didn’t try and I’m really upset I really really really want my package. I just don’t know what to do. Don’t order from them if you want no help I just frustrating that they can’t do nothing. I will never buy online again. I have learned my lesson. You guys don’t care about your customers I think that you could get here faster to us, but you don’t try. Thank you again for what you did for me, but I’m still pretty upset.
I ordered items online on December 14 and later wanted to return one order. When I visited the store on December 21, I was informed that the return was not accepted due to clearance, which was not communicated at checkout. I had just spent a significant amount on a new order, and the lack of clarity in their return policy was very disappointing.
I placed an online order on December 14 and later decided to reorder some new holiday items. When I returned on December 21 to return the initial order, the cashier and manager at the store told me it was a final sale due to clearance. This information wasn't provided during my checkout. I explained my situation to both the cashier and manager, but they refused to accept the return. I had just spent $200 on the new order, and the lack of clear communication regarding the return policy was very disappointing.
I placed an online order for eight items that were listed as in stock. I received a message stating my entire order was ready. When I went to pick it up, only two items were in the bag. There was no notification or employee informing me about the incomplete order. This left me in a tough spot, as I had no time to order elsewhere. I will be taking my business elsewhere from now on, as they clearly can't fulfill orders or communicate effectively regarding stock availability.
I visited a store today where I struggled to find any employees. The item I wanted had no price tag. After a long wait in line, the only employee present was unhelpful and kept insisting on payment methods without addressing my questions. I tried to use a coupon, but she claimed it couldn't be applied to sale items without even reviewing it. I was forced to pay with a credit card without understanding my options, which was frustrating.
I visited my nearest store in search of a specific item that was listed as in stock. Upon arrival, the item was missing. Three employees searched for it, but only one seemed genuinely concerned, while the others had a poor attitude. They suggested I check another store, which seemed unreasonable given their stock claims. After contacting customer service for free shipping on a replacement, I received a damaged item. I contacted them again, but the replacement was also damaged. This experience has left me frustrated and questioning whether I’ll continue shopping here.
I encountered significant issues trying to place an order. My information wouldn’t go through multiple times, and when I called customer service, I was forced to listen to offers and hold for a long time. This experience has led me to consider alternative shopping options.
I received a package containing multiple items, but the packaging was careless. A bottle of ink wasn't wrapped properly and could have spilled, and many other items were incorrect or damaged. The lack of attention to detail during packaging is unacceptable, and it raises concerns about their quality control.
I ordered a specific gift for the holidays, but it arrived in its original packaging, which my family member brought in. This ruined the surprise. The level of incompetence I've encountered is frustrating, and after a long hold on the phone to voice my concerns, I’ve decided I won’t shop here again.
I’ve given up on this store after multiple failed attempts to order items. My first order for curbside pickup was canceled at the last minute due to stock issues. When I tried again for delivery from another location, I received the wrong items. Customer service was unhelpful, and the entire experience has been a lesson in frustration.
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Michaels is a specialty arts and crafts retailer that empowers Makers to get creative with everything needed for just about any crafting project. We offer arts and crafts supplies, floral and wall decor, framing services, seasonal decor and crafting items, and more, all focused on DIYers and Makers. In addition to our “store within a store” framing service, Aaron Brothers, Michaels also features our own exclusive brands like Bead Landing®, Creatology®, Art Minds®, Artist’s Loft®, Ashland®, Celebrate It®, Craft Smart®, Recollections®, Studio Decor™, and Loops & Threads®. Come visit one of our over 1,250 locations and get just what you need to start your next exciting crafting adventure! Shop our full collection at Michaels.com.
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