I visited my nearest store in search of a specific item that was listed as in stock. Upon arrival, the item was missing. Three employees searched for it, but only one seemed genuinely concerned, while the others had a poor attitude. They suggested I check another store, which seemed unreasonable given their stock claims. After contacting customer service for free shipping on a replacement, I received a damaged item. I contacted them again, but the replacement was also damaged. This experience has left me frustrated and questioning whether I’ll continue shopping here.
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Michaels is a specialty arts and crafts retailer that empowers Makers to get creative with everything needed for just about any crafting project. We offer arts and crafts supplies, floral and wall decor, framing services, seasonal decor and crafting items, and more, all focused on DIYers and Makers. In addition to our “store within a store” framing service, Aaron Brothers, Michaels also features our own exclusive brands like Bead Landing®, Creatology®, Art Minds®, Artist’s Loft®, Ashland®, Celebrate It®, Craft Smart®, Recollections®, Studio Decor™, and Loops & Threads®. Come visit one of our over 1,250 locations and get just what you need to start your next exciting crafting adventure! Shop our full collection at Michaels.com.
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