It appears that 2020 has been a challenge for us all. Perusing the reviews for Micro Center, they are not having a good year. I'm afraid this review has little chance of making it better. I would have given them 1 star but the young man at the counter, Tyler, I think, did make every effort to try to make amends only to draw the line when they should have given me everything they promised me... without charging me $100 dollars. Last week, I spilled something on my laptop. I had the coverage policy which eased my pain just a little. I took my original laptop in to see if it was fixable. They communicated to me that it probably will not be able to be fixed when coffee with creamer has been spilled on it. After their inspection, they discovered it could not be repaired but my warranty was in effect, AND my hard drive was not damaged. Thank goodness is what I thought. I picked out a new laptop. Their tech person, said they would be able to transfer my information from my old hard drive to my new hard drive. No fee was mentioned. It wasn't listed on my receipt either. I did receive a personal call from the tech person, Mark, that said the transfer was complete. The next day, I proceeded to view my new laptop and the files that were supposed to be transferred from the hard drive only to find out I could not locate any of them. I decided the next day to go back to Micro Center to ask them where the tech would have placed them. They had given me my original hard drive back. In talking to the 2 techs at the counter, the conversation started out positive. They investigated the places on my new laptop first to see if they could locate it. When that didn't work, they cooked up my previous hard drive to some device to see if they could retrieve it from there, only to conclude - so they thought - that the hard drive was damaged. After several attempts of unplugging, then re-plugging it in several times, and viewing it on another computer, one of the gentleman behind the counter started yelling about the hard drive was damaged, and there was no evidence that Mark had even done a transfer, it wasn't on the receipt, all this crap that never addressed the issue just cluttered the issue and reeked of the utmost insulting customer service. He tried confusing me saying that I was confusing him between a laptop and a desk top, then accused me of not being honest that that hard drive was even from my laptop, and how do they know that. He started spewing information about how he could send me to someone that does data recovery for $1400 to $2000, like I'm going to pay that. He went off the deep end. I tried to explain to him, that maybe it was his device and could he try a new device to locate the information his company assured me they retrieved before but 2 days later, their top tech person could not locate. I even asked for another tech person. He said he was the best tech person. I feel sorry for them. A tech person that couldn't figure out the tech part AND poor people skills. I can't imagine he would be getting any good reviews when customers get outraged that his tech people didn't deliver on a service they promised. It was then after he had escalated the situation by not listening to my requests and immediately going to blame for something they were not necessarily responsible to give in the first place. Bottom line, they promised something they didn't deliver and did not feel they were responsible at all. I don't know what happened with the customer being correct but this company certainly won't be getting any references from me with customer service at it's basic form as deplorable an experience as that was. Finally, they both went back and decided to attempt to get information from the so called damaged hard drive on another device only to find the younger sales person approaching me and asking me if I had to pull files off of it, what would I be looking for. You guessed it. They indeed were able to retrieve all the files from the hard drive but weren't willing to just dump everything like they previously promised, onto my new laptop, which would take about a total of 4 minutes, unless I paid them $100. Scam is right. They promised me it was completed before, whether they documented it or not, not my fault, but because I called them on their crap and found their mistake, then they wanted me pay for it! It's a wonder they are still around with customer service like that. All in all, they did retrieve some of the items I needed, my doctoral thesis, but were unwilling to give me all of what I asked without me paying a fee that was promised to me before for free. It's unfortunate that the gap between the quality of their merchandise and their customer service is as big as the Grand Canyon. My only obligation to them as far as a customer would be to honor my 3 year warranty if I need it and to give them the honor of this review.
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Micro Center - Computers and Electronics - Thousands of products to buy: desktops, laptops, monitors, build your own PC parts, upgrades, digital imaging, printing supplies, portable devices, audio equipment, software, video games, movies, tech books, plus repair service, store hours, directions, and employment opportunities.